The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years.

Department: South African Social Security Agency

Bid Description: The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a  Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years.

Place where goods, works or services are required: 501 Prodinsa Building; Cnr Steve Biko (Beatrix) and Pretorius streets, - Arcadia - Pretoria - 0083

Opening Date: Thursday, 17 Sep 2026

Closing Date: Friday, 9 Oct 2026 11:00AM

Modified Date: Thursday, 17 Sep 2026 1:50PM

Enquiries/Contact Person:  Mr. Mandla Sibeko

Email : ccaasbid@sassa.gov.za

Tel : 012-400-2634